Duration: 1 hour

Affected Components: Boomrock Tenants Relay, 800s Relay (Ohariu Valley Road), Secondary Upstream Fibre (Johnsonville), Tower 1 (Ohariu Golf Club) East, Tower 2 (Meridian Wind Farm) West, VOIP Services, Primary Upstream Fibre (Churton Park), HCS Relay - High Site, HCS Relay - Low Site, Boomrock Hill Relay, DNS Services

Jul 16, 12:00:00 GMT+0
Monitoring - This incident has been resolved. This was an upstream carrier issue which resulted in an outage for 55 mins between midnight and 00:55 this morning. Our backup systems are still in repair so no failover was available. We are working with both our primary and secondary carriers to resolve these issues..

Jul 16, 13:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours and 35 minutes

Affected Components: Boomrock Tenants Relay, Secondary Upstream Fibre (Johnsonville), HCS Relay - High Site, HCS Relay - Low Site

Jun 27, 05:38:31 GMT+0
Resolved - This incident has been resolved..

Jun 26, 19:03:31 GMT+0
Monitoring - We are currently monitoring this outage from yesterday. Most Valley customers have power back now with the exception of Boom Rock Road. We are in contact with our third party supplier as to when the power might be restored to our backup site..

Jun 26, 20:27:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 day, 4 hours and 29 minutes

Affected Components: Boomrock Tenants Relay, Boomrock Hill Relay

Apr 20, 00:25:23 GMT+0
Investigating - We are currently investigating this incident. With all the torrential rain it appears water has got into the equipment. We will conduct repairs once the rain has eased, the hill site is inaccessible in bad weather..

Apr 20, 04:58:54 GMT+0
Investigating - We are currently investigating this incident. Unfortunately we are looking at some serious water ingress as the lodge link has also failed. Will attend the site as soon as humanly possible but the horrific conditions do not permit a quick fix today..

Apr 21, 04:54:04 GMT+0
Resolved - This incident has been resolved. Temporary equipment has been installed while we wait for replacement parts. Thanks for your patience..

Duration: 1 day, 17 hours and 13 minutes

Affected Components: Boomrock Tenants Relay, 800s Relay (Ohariu Valley Road), Secondary Upstream Fibre (Johnsonville), HCS Relay - High Site, Boomrock Hill Relay, HCS Relay - Low Site

Feb 15, 11:31:00 GMT+0
Investigating - Severe gales have affected power in the valley considerably. Many relay sites now on emergency power. Backup fibre link to Jville is down. Will post a repair schedule in the morning..

Feb 16, 19:38:38 GMT+0
Monitoring - Unfortunately power is still down for the whole valley. Electricity teams are working on the transformer pole. The Spark cell tower is down as is all landlines and DSL. A reminder than the Hall is still fully operational and running on solar so has mains power to charge devices, emergency lighting, a working phone line though Valley Wireless and free Wi-fi. Our backup fibre has been fixed..

Feb 17, 04:43:54 GMT+0
Resolved - This incident has been resolved. Power restored to region..

Feb 15, 21:42:30 GMT+0
Identified - Tree is blocking top of Valley to Jville, no access out. Road to Karori is open. If you can get to the Ohariu Hall, there is emergency power for phone and device charging, free internet access, Wi-fi calling and a phone line. Valley Wireless systems all still operational, if you have a generator or solar backup then internet will still work. Spark cell tower has most likely run our of power now so cell service in the area will be poor..

Duration: 2 hours

Affected Components: Boomrock Tenants Relay, 800s Relay (Ohariu Valley Road), Secondary Upstream Fibre (Johnsonville), Tower 2 (Meridian Wind Farm) West, VOIP Services, Primary Upstream Fibre (Churton Park), HCS Relay - High Site, Tower 1 (Ohariu Golf Club) East, Boomrock Hill Relay, HCS Relay - Low Site, DNS Services, Facebook Page

Jan 18, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 18, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 18, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. 5am-7am. Expect internet connectivity to fluctuate during this window for all customers..

Duration: 7 hours and 35 minutes

Affected Components: Boomrock Tenants Relay

Dec 9, 22:01:45 GMT+0
Investigating - We are currently investigating this incident. Only affecting customers on Boomrock Road..

Dec 10, 05:37:05 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 7 minutes

Affected Components: Boomrock Tenants Relay

Nov 18, 21:14:36 GMT+0
Investigating - We are currently investigating this incident..

Nov 19, 01:21:16 GMT+0
Resolved - This incident has been resolved..

Duration: 55 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville)

Oct 1, 03:02:56 GMT+0
Identified - We are working with our third party provider to resolve the outage of our backup connection..

Oct 1, 03:58:16 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: 800s Relay (Ohariu Valley Road), Boomrock Hill Relay, HCS Relay - Low Site, DNS Services, Facebook Page, Secondary Upstream Fibre (Johnsonville), Tower 2 (Meridian Wind Farm) West, VOIP Services, Primary Upstream Fibre (Churton Park), Tower 1 (Ohariu Golf Club) East, HCS Relay - High Site, Boomrock Tenants Relay

Sep 30, 19:30:00 GMT+0
Identified - There will be a power outage Wednesday 1st of October between 8:30am and 3:30pm. There will be power for charging laptops and phones available at the Ohariu Valley Hall, as well as Free Wi-fi, Wi-Fi Calling and a landline. I believe Adam Simpson and Leigh Vibert from the Hall Committee may be able to assist with opening the Hall on that day. Valley Wireless systems will be unaffected as we are solar powered for the most part. If you have a solar energy system or generator then our service will still work during the outage. It is likely that the Spark Cell Tower will also go out of service during this power cut, as it only has a 6 hour backup so you may also lose your cellular coverage at home but there will be W-iFi access at the Ohariu Valley Hall..

Sep 30, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 27 minutes

Affected Components: Tower 1 (Ohariu Golf Club) East, HCS Relay - High Site, 800s Relay (Ohariu Valley Road), Boomrock Hill Relay, Boomrock Tenants Relay, HCS Relay - Low Site, Primary Upstream Fibre (Churton Park), DNS Services, Secondary Upstream Fibre (Johnsonville), Facebook Page, Tower 2 (Meridian Wind Farm) West, VOIP Services

Sep 21, 05:37:03 GMT+0
Monitoring - Assuming tree fall has taken out power lines somewhere as all of the Valley is currently down. Our Primary fibre site is also running on reserve power so hopefully the mains will be restored before we lose the core location..

Sep 21, 06:03:52 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 3 minutes

Affected Components: Boomrock Tenants Relay

Aug 20, 22:32:05 GMT+0
Investigating - We are currently investigating this incident. Hopefully will be resolved by lunchtime, weather permitting..

Aug 21, 01:35:18 GMT+0
Resolved - This incident has been resolved. Rain has once again got into the electronics. We will schedule a recable day on Monday. Internet working again for now..

Duration: 5 hours and 9 minutes

Affected Components: DNS Services

Jul 14, 22:33:47 GMT+0
Monitoring - We are monitoring a massive Cloudflare outage which might affect your DNS resolving. Valley Wireless systems are unaffected..

Jul 15, 03:42:20 GMT+0
Resolved - This incident has been resolved..

Duration: 4 days and 35 minutes

Affected Components: Primary Upstream Fibre (Churton Park), VOIP Services, Secondary Upstream Fibre (Johnsonville), DNS Services, Facebook Page

Jun 28, 20:23:46 GMT+0
Identified - Due to the appalling lack of sunshine for the past 7 days, we have run out of power at Tower 2 so parts of our network are currently down. We will be deploying an emergency solution this morning. Thanks for your understanding..

Jun 29, 05:19:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Unfortunately we have discovered a second power issue at our tower location, which knocked out the internet again between 3pm and 4pm (while we were driving out to a different site). We have since resolved this. We are hopeful this latest fix will stay up overnight and we will do some more repair work tomorrow morning - there will be a brief outage for a few minutes when we power back up in the morning. If the internet is down for longer than say 15 minutes then please get in touch. Our efforts were further hampered by our repair vehicle breaking down this afternoon..

Jun 29, 20:22:17 GMT+0
Monitoring - Our backup systems have now also failed as of this morning. We will try and restore service by 11am. Thanks for your patience. This is affecting 50% of our customers..

Jun 30, 05:26:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Have fully recharged Tower 2 batteries offsite and completed some wiring issues. We are hopeful that this has restored service to normal. Will monitor for the next 24 hours..

Jul 1, 03:54:01 GMT+0
Monitoring - Sadly we are still having some frustrating issues at Tower 2\. We have had to attend the site again and replace a component we suspect is to blame. The system is now up and all customer connections restored. We have also ordered additional parts in case of further problems. Again, apologies for these outages. This issue is troublesome to locate. Will monitor again for 24 hours..

Jul 2, 20:58:31 GMT+0
Resolved - This incident has been resolved. No further issues since replacing affected parts..

Duration: 4 days, 2 hours and 27 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville)

May 10, 22:45:55 GMT+0
Identified - We are continuing to work on a fix for this incident. Apparently some rain has got in to a server rack belonging to our third party internet supplier, affecting our backup fibre connection. Primary fibre is unaffected, however some customers have lost access to their Public IPs for now..

May 15, 01:12:33 GMT+0
Resolved - This incident has been resolved. Third party supplier has fixed the issue. Testing over 48 hours shows backup fibre is performing as before..

Duration: 7 hours and 39 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), VOIP Services

May 7, 06:33:45 GMT+0
Resolved - This incident has been resolved..

May 6, 22:54:31 GMT+0
Investigating - We are currently investigating this incident. Some customers may lose access to Public IPs but any affected customers using this connection have been transferred to another line. This is a third party supplier so waiting on information..

May 6, 22:59:19 GMT+0
Investigating - Our VOIP provider 2talk is also experiencing issues today. Phone lines may be affected..

Duration: 22 hours and 27 minutes

Affected Components: Primary Upstream Fibre (Churton Park)

Apr 30, 23:20:18 GMT+0
Monitoring - Due to severe weather conditions, a tree branch has snapped a power line in the Valley, so as of 8:30am this morning most homes are without power. Our hill top infrastructure is also taking a pounding, registering 140kph wind gusts! Some relays are now out of backup power, affecting the following homes: 408 / 430 OVR - 800 / 803 / 830 OVR. Expect to lose Spark cell service at 2:30pm. Internet connectivity is operational for any homes using solar or generators. There is free Wifi, a landline phone and USB device charging available located at Ohariu Hall, running on our backup power systems..

Apr 30, 23:54:19 GMT+0
Monitoring - Power restored to the valley for now, all customers should be back online. Metservice just issued a rare RED weather warning so expect further power issues for the rest of the day..

May 1, 04:51:12 GMT+0
Monitoring - Power down again across Ohariu, Takarau, Makara since 14:30\. Expect loss of Spark cell service at 6:20pm if power loss continues. .

May 1, 21:46:49 GMT+0
Resolved - This incident has been resolved. Weather should be easing this afternoon..

Duration: 2 hours

Affected Components: Secondary Upstream Fibre (Johnsonville), DNS Services, Primary Upstream Fibre (Churton Park)

Feb 16, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 16, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time, to conduct firmware updates and security patches. Expect internet drops for all customers during this early morning 2 hour window..

Feb 16, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: DNS Services, Primary Upstream Fibre (Churton Park)

Feb 14, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 14, 20:00:00 GMT+0
Identified - The summer heat has caused one of our network cards to overheat for the past few weeks, causing packet loss overnight. We plan to fix this during this maintenance window, 30 minutes. All customers should be running on backup connection but there maybe connectivity blips between 9am-10am..

Feb 14, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 12 days, 3 hours and 54 minutes

Affected Components: DNS Services, Primary Upstream Fibre (Churton Park)

Feb 18, 01:31:25 GMT+0
Resolved - This incident has been resolved. Server now functioning as normal overnight..

Feb 5, 21:37:03 GMT+0
Identified - Due to summer heat issues at our main core site, we are experiencing some packet loss and connectivity blips between the hours of 11pm-7am when we are not allowed to run fans to cool the equipment. We are standing by to implement a fix but are waiting for the most appropriate time to do the work as this will mean downtime for all customers for about an hour..

Feb 14, 23:30:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 4 days, 1 hour and 55 minutes

Affected Components: Primary Upstream Fibre (Churton Park)

Feb 1, 19:35:10 GMT+0
Identified - We are continuing to work on a fix for this incident. We expected repairs to be completed before noon..

Feb 2, 04:38:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. This is only a temporary fix as the radio we thought was the cause is not. More parts ordered. Hopefully by Tuesday afternoon the relay will be repaired.

Feb 5, 21:29:51 GMT+0
Resolved - This incident has been resolved. Surge protection device replaced, extra water ingress prevention added. All radios are now operational..

Duration: 6 hours and 7 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville)

Dec 26, 20:49:35 GMT+0
Investigating - We are currently investigating this incident. It's probably related to the power outage currently affecting Ohariu. Homes using this connection will be moved to our Primary when power returns but Public IPs will not work until this issue is fixed..

Dec 27, 02:56:34 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 19 minutes

Affected Components: Primary Upstream Fibre (Churton Park)

Dec 12, 18:27:04 GMT+0
Resolved - This incident has been resolved..

Dec 12, 10:08:05 GMT+0
Monitoring - We are monitoring this, seems to be a national issue with our upstream provider tonight. .

Duration: 2 hours

Affected Components: Secondary Upstream Fibre (Johnsonville), DNS Services, Primary Upstream Fibre (Churton Park)

Nov 24, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance overnight on Monday 25th November. This will be core network updates, radio firmware updates and routine maintenance to keep everything running smoothly. 5am-7am. Expect network disruption for all customers during this window. Kind Regards.

Nov 24, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 24, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Oct 24, 10:14:29 GMT+0
Monitoring - Monitoring an outage for most of Ohariu and Takarua, most likely wind related. Valley Wireless is operational for those houses with battery backup systems..

Oct 24, 11:14:24 GMT+0
Resolved - This incident has been resolved. Power is being restored in stages..

Duration: 3 hours and 55 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), Facebook Page, DNS Services, Primary Upstream Fibre (Churton Park)

Oct 6, 23:29:08 GMT+0
Monitoring - Power is out for most of Ohariu - Cause is yet to be found according to Wellington Electricity. Valley Wireless internet service not affected if you have Solar or battery backup, however you will not have access to internet if you rely on the main grid. Will monitor and advise when we have more details. Free wifi and device charging available at Ohariu Hall..

Oct 7, 00:07:26 GMT+0
Monitoring - Power is now offline at our secondary internet site, UPS and generators have failed. Primary internet is still online, our fibre provider is looking into a fix for our backup link..

Oct 7, 03:24:35 GMT+0
Resolved - This incident has been resolved. Power restored to the Valley. Backup Internet connection also back online..

Duration: 11 hours and 6 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), Facebook Page, DNS Services, Primary Upstream Fibre (Churton Park)

Oct 2, 19:13:11 GMT+0
Monitoring - Power will be down today from 9am-4:30pm according to Wellington Electricity. This will not affect Valley Wireless if you have a UPS / Solar power setup, you will continue to receive internet from our offgrid towers. All customers who are on the main power supply will lose our internet service unless you have a backup solution in place. There will be free wifi and device charging available at the Ohariu Hall if anyone is in need of this for emergency purposes..

Oct 3, 06:18:46 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: Secondary Upstream Fibre (Johnsonville)

Sep 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 23:00:00 GMT+0
Identified - Our upstream provider will be conducting maintenance to our second fibre line today..

Sep 24, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day, 1 hour and 51 minutes

Affected Components: DNS Services, Primary Upstream Fibre (Churton Park)

Sep 20, 23:21:19 GMT+0
Identified - During the reset of the primary fibre firewall this morning, the hard drive in the machine failed. We are currently replacing the disk and rebuilding the operating system. Primary Internet will be unavailable until the server can be repaired. This will affect all Public IPs but the majority of customers are currently running on the backup connection..

Sep 20, 23:23:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 21, 01:08:16 GMT+0
Monitoring - Hard drive replaced and firewall reconfigured. Primary fibre should be back online for all customers. Will monitor for the next few hours. Public IPs should now be usable..

Sep 22, 01:12:29 GMT+0
Resolved - This incident has been resolved. I am happy with the outcome of the new hard drive and the Primary Fibre firewall rebuild seems stable after 24 hours. Thanks, Rich.

Duration: 30 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), DNS Services, Primary Upstream Fibre (Churton Park)

Sep 20, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time to repair a faulty piece of equipment. This will be conducted between 8am and 8:30am to minimise disruption to the service..

Sep 20, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Secondary Upstream Fibre (Johnsonville), DNS Services, Primary Upstream Fibre (Churton Park)

Aug 24, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 21:00:00 GMT+0
Identified - We need to do some work to the Boomrock Relay station due to water ingress during the last month of bad weather. There will be an unavoidable outage for all Boomrock customers between 9am-11am while we power down the site and relocate the network hardware to a new equipment box. Thanks for your patience during these essential works..

Duration: 1 hour and 19 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), Facebook Page, DNS Services, Primary Upstream Fibre (Churton Park)

Aug 7, 05:07:16 GMT+0
Monitoring - Currently monitoring a disruption to our Internet service due to an upstream transit and routing problem. Customers may have issues contacting overseas websites and services. Has affected multiple ISPs. Will update as to the cause when information becomes available. This is not a Valley Wireless network issue..

Aug 7, 06:26:36 GMT+0
Resolved - This incident has been resolved. Our Primary upstream provider has notified us that the error has been corrected. Our backup connection did not automatically kick in as our primary service wasn't actually down, only some routes to overseas..

Duration: 19 hours and 59 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), Primary Upstream Fibre (Churton Park)

Aug 1, 03:50:12 GMT+0
Identified - We are continuing to work on a fix for this incident. Standby for updates, we will deploy a generator as soon as weather permits..

Aug 1, 04:08:34 GMT+0
Monitoring - We will try and deploy a temporary power solution to get the relay back up tonight. Standby for updates..

Aug 1, 06:30:41 GMT+0
Identified - We are continuing to work on a fix for this incident. Unfortunately our efforts to restore power to the site tonight have failed due to hostile weather conditions. We have managed to get the batteries onto a trickle charge however and will aim to restore power between 8am-9am tomorrow morning..

Aug 1, 23:48:44 GMT+0
Resolved - This incident has been resolved. Thank you for your patience. We have discovered that in addition to the batteries being low that rain has got into the control box and fried the main network switch. We have replaced this for now and look into a replacement box when the weather is better..

Duration: 2 hours

Affected Components: Secondary Upstream Fibre (Johnsonville), DNS Services, Primary Upstream Fibre (Churton Park)

Jul 28, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance window during that time. 5am-7am..

Jul 28, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 49 minutes

Affected Components: Secondary Upstream Fibre (Johnsonville), Facebook Page, DNS Services, Primary Upstream Fibre (Churton Park)

Jun 13, 13:05:49 GMT+0
Investigating - We are currently investigating this incident. Partial outage. Less than 5% of customers affected. Please standby for updates..

Jun 13, 13:16:43 GMT+0
Identified - Problem identified as a provider side issue. Broadband services affected nationally. Will continue to monitor. Further downtime possible but will switch to backup connection in this event..

Jun 13, 21:55:16 GMT+0
Resolved - This incident has been resolved. No additional outages since 1am..

Affected Components: Secondary Upstream Fibre (Johnsonville), Facebook Page, DNS Services, Primary Upstream Fibre (Churton Park)

May 19, 17:00:00 GMT+0
Completed - Planned maintenance wIndow for firmware updates and security patches, 2 hours between 05:00 and 07:00.