Valley Wireless - Power issues with Secondary (Backup) Fibre – Incident details

Secondary Upstream Fibre (Johnsonville) under maintenance

Power issues with Secondary (Backup) Fibre

Resolved
Partial outage
Started about 1 year agoLasted 4 days

Affected

Secondary Upstream Fibre (Johnsonville)

Partial outage from 10:45 PM to 1:12 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Third party supplier has fixed the issue. Testing over 48 hours shows backup fibre is performing as before.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Apparently some rain has got in to a server rack belonging to our third party internet supplier, affecting our backup fibre connection. Primary fibre is unaffected, however some customers have lost access to their Public IPs for now.