Valley Wireless - Notice history

All systems operational

Primary Upstream Fibre (Churton Park) - Operational

100% - uptime
Jul 2024
Aug 2024
Sep 2024

Secondary Upstream Fibre (Johnsonville) - Operational

100% - uptime
Jul 2024
Aug 2024
Sep 2024

Tower 1 (Ohariu Golf Club) - Operational

Tower 2 (Mill Creek Wind Farm) - Operational

800s Relay (Ohariu Valley Road) - Operational

HCS Relay - High Site - Operational

HCS Relay - Low Site - Operational

Boomrock Hill Relay - Operational

Boomrock Tenants Relay - Operational

DNS Services - Operational

Facebook Page - Operational

VOIP Services - Operational

Notice history

Sep 2024

Unplanned maintenance to Secondary Internet Connection
  • Completed
    September 25, 2024 at 5:00 AMUTC
    Completed
    September 25, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 24, 2024 at 11:00 PMUTC
    In progress
    September 24, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 24, 2024 at 11:00 PMUTC
    Planned
    September 24, 2024 at 11:00 PMUTC

    Our upstream provider will be conducting maintenance to our second fibre line today.

Primary Firewall Failure
  • Resolved
    UTC
    Resolved

    This incident has been resolved. I am happy with the outcome of the new hard drive and the Primary Fibre firewall rebuild seems stable after 24 hours. Thanks, Rich

  • Monitoring
    UTC
    Monitoring

    Hard drive replaced and firewall reconfigured. Primary fibre should be back online for all customers. Will monitor for the next few hours. Public IPs should now be usable.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    During the reset of the primary fibre firewall this morning, the hard drive in the machine failed. We are currently replacing the disk and rebuilding the operating system. Primary Internet will be unavailable until the server can be repaired. This will affect all Public IPs but the majority of customers are currently running on the backup connection.

Emergency Maintenance at Primary Fibre Site
  • Completed
    September 20, 2024 at 8:30 PMUTC
    Completed
    September 20, 2024 at 8:30 PMUTC
    Maintenance has completed successfully
  • In progress
    September 20, 2024 at 8:00 PMUTC
    In progress
    September 20, 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 20, 2024 at 8:00 PMUTC
    Planned
    September 20, 2024 at 8:00 PMUTC

    We are planning for a scheduled maintenance during this time to repair a faulty piece of equipment. This will be conducted between 8am and 8:30am to minimise disruption to the service.

Aug 2024

Planned Outage - Boomrock Relay Only (Sunday 25th August)
  • Completed
    August 24, 2024 at 11:00 PMUTC
    Completed
    August 24, 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 9:00 PMUTC
    In progress
    August 24, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 9:00 PMUTC
    Planned
    August 24, 2024 at 9:00 PMUTC

    We need to do some work to the Boomrock Relay station due to water ingress during the last month of bad weather. There will be an unavoidable outage for all Boomrock customers between 9am-11am while we power down the site and relocate the network hardware to a new equipment box. Thanks for your patience during these essential works.

Upstream International Transit Issue
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Our Primary upstream provider has notified us that the error has been corrected. Our backup connection did not automatically kick in as our primary service wasn't actually down, only some routes to overseas.

  • Monitoring
    UTC
    Monitoring

    Currently monitoring a disruption to our Internet service due to an upstream transit and routing problem. Customers may have issues contacting overseas websites and services. Has affected multiple ISPs. Will update as to the cause when information becomes available. This is not a Valley Wireless network issue.

Power Failure at Boomrock Relay Site - No Solar power available
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thank you for your patience. We have discovered that in addition to the batteries being low that rain has got into the control box and fried the main network switch. We have replaced this for now and look into a replacement box when the weather is better.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Unfortunately our efforts to restore power to the site tonight have failed due to hostile weather conditions. We have managed to get the batteries onto a trickle charge however and will aim to restore power between 8am-9am tomorrow morning.

  • Monitoring
    UTC
    Monitoring

    We will try and deploy a temporary power solution to get the relay back up tonight. Standby for updates.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Standby for updates, we will deploy a generator as soon as weather permits.

Jul 2024

Scheduled Maintenance - July 2024
  • Completed
    July 28, 2024 at 7:00 PMUTC
    Completed
    July 28, 2024 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2024 at 5:00 PMUTC
    In progress
    July 28, 2024 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2024 at 5:00 PMUTC
    Planned
    July 28, 2024 at 5:00 PMUTC

    We are planning for a scheduled maintenance window during that time. 5am-7am.

Jul 2024 to Sep 2024

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